When your credit runs low

Doprax is prepaid. Your services use up credit hour by hour, and there is no overdraft: when the credit is gone, they stop. This page says exactly what happens and when.

In short

When	What happens
Credit lasts 7 days or less	We warn you by email and in the dashboard
Credit lasts 2 days or less	We warn you again, marked urgent
Credit reaches zero	Your services are stopped within about 15 minutes, then frozen
You add credit	Frozen services start again by themselves within about 15 minutes
Credit stays at zero	Frozen services are deleted by our team after a short time

How long your credit lasts

We work out how many days your credit will last from two numbers:

• Your available balance: your credit, minus what your services have used since the last charge.
• What your services cost per day: the monthly price of every VM and App Space you have, divided by 30, plus recent usage charges such as extra traffic.

A stopped VM counts at its full price, because it is charged at its full price: its disk and IP address stay reserved for you. Only deleting a service ends its cost.

The warnings

You get an email and a notification in the dashboard when your credit will last 7 days or less, and again at 2 days or less. Both are repeated until you add credit or the balance reaches zero.

Tip

The warnings are based on what your services cost now. If you create a large VM, your credit can go from “weeks left” to “days left” at once, so check your balance after adding services.

At zero

There is no grace period. When your available balance reaches zero:

1. Within about 15 minutes, your services are stopped.
2. Within about an hour, they are frozen. A frozen VM is shut down. A frozen service is no longer charged, so your balance does not go further below zero while you sort it out.
3. You get an email saying your account has no credit left.

While a service is frozen you can delete it, but you cannot use it. Its data is still there.

Getting your services back

Add credit. When your available balance is above $2, your frozen services are started again automatically, usually within 15 minutes. You do not have to start them yourself.

Two things to know:

• Anything still owed is taken from the top-up first. If charges could not be collected before the freeze, they come out of the new credit.
• A top-up that leaves $2 or less does not restart anything.

If you do not add credit

A service that stays frozen is deleted by our team after a short time. We do not promise a fixed number of hours, so treat a frozen service as something you can lose.

• Deleting cannot be undone. The VM, its disk and its IP address are gone.
• Snapshots are not deleted with the VM. They stay on your account. Snapshots on an account that stays without credit can be removed by our team as well.

If something on a VM matters to you, do not let the balance reach zero: top up when the first warning arrives, or take a snapshot and copy your data somewhere else.