Help Center

Get live help, search Doprax Docs, reach our team directly, or browse common questions below.

Live support

Chat with our team for real-time help with your account or services.

Email support

Reach our team at [email protected].

Telegram community

Join the community on Telegram.

Browse FAQs by category

Common questions about Doprax, grouped by topic.

About Doprax

What Doprax is, what it runs on, and where your servers live.

8 questions

Doprax AI

What the AI agents do, what they can reach, and running AI workloads.

5 questions

App Market

Deploying pre-configured apps, where they run, and publishing your own.

5 questions

Payments & billing

Top-ups that haven't landed, unexpected charges, refunds and minimum balances.

16 questions

My server isn't working

Servers stuck on Starting, unreachable machines and ones that won't delete.

8 questions

Server settings & access

SSH, IP addresses, ports and firewalls, resizing, traffic quota, domains and IPv6.

22 questions

Provider questions

Hetzner's firewall and port restrictions, and what to do about an abuse complaint.

5 questions

Choosing a server

Billing model, traffic, operating systems, limits, deposits and the referral programme.

20 questions