Last updated: July 14, 2023
These Terms govern the use of Doprax, and,any other related Agreement
or legal relationship with the Ownerin a legally binding way.
Capitalized words are defined in the relevant dedicated section of
this document.
The User must read this document
carefully.Nothing in these Terms creates any relationship of
employment, agency, or partnership between the involved parties.Doprax
is provided by:
Doprax,
Laurbærvænget 2,
8310
Tranbjerg
DanmarkOwner contact email: info@doprax.com
What the User should know at a glance
Please note that some provisions in these Terms may only apply
to certain categories of Users. In particular, certain provisions may
only apply to Consumers or to those Users that do not qualify as
Consumers. Such limitations are always explicitly mentioned within
each affected clause. In the absence of any such mention, clauses
apply to all Users.
The right of withdrawal only applies to
European Consumers.
TERMS OF USE
Unless otherwise specified, the terms of use detailed in this
section apply generally when using Doprax. Single or additional
conditions of use or access may apply in specific scenarios and in
such cases are additionally indicated within this document. By using
Doprax, Users confirm to meet the following requirements: There are no
restrictions for Users in terms of being Consumers or Business
Users;
Account registration
To use
the Service Users must register or create a User account, providing
all required data or information in a complete and truthful manner.
Failure
to do so will cause unavailability of the Service.Users are
responsible for keeping their login credentials confidential and safe.
For this reason, Users are also required to choose passwords that meet
the highest standards of strength permitted by Doprax. By registering,
Users agree to be fully responsible for all activities that occur
under their username and password.
Users are required to
immediately and unambiguously inform the Owner via the contact details
indicated in this document, if they think their personal information,
including but not limited to User accounts, access credentials or
personal data, have been violated, unduly disclosed or stolen.
Conditions for account registration
Registration of User accounts on Doprax is subject to the
conditions outlined below. By registering, Users agree to meet such
conditions.Accounts registered by bots or any other automated methods
are not permitted.
Unless otherwise specified, each User must
register only one account.
Unless explicitly permitted, a User
account may not be shared with other persons.
Account termination
Users can terminate their account and stop using the Service at
any time by doing the following:By directly contacting the Owner at
the contact details provided in this document.
Account suspension and deletion
The Owner reserves the right, at its sole discretion, to
suspend or delete at any time and without notice, User accounts which
it deems inappropriate, offensive or in violation of these Terms.The
suspension or deletion of User accounts shall not entitle Users to any
claims for compensation, damages or reimbursement.The suspension or
deletion of accounts due to causes attributable to the User does not
exempt the User from paying any applicable fees or prices.
Content on Doprax
Unless where otherwise specified or clearly recognizable, all
content available on Doprax is owned or provided by the Owner or its
licensors.The Owner undertakes its utmost effort to ensure that the
content provided on Doprax infringes no applicable legal provisions or
third-party rights. However, it may not always be possible to achieve
such a result.
In such cases, without prejudice to any legal
prerogatives of Users to enforce their rights, Users are kindly asked
to preferably report related complaints using the contact details
provided in this document.
Rights regarding content on Doprax - All rights reserved
The Owner holds and reserves all intellectual property rights
for any such content.Users may not therefore use such content in any
way that is not necessary or implicit in the proper use of the
Service.In particular, but without limitation, Users may not copy,
download, share (beyond the limits set forth below), modify,
translate, transform, publish, transmit, sell, sublicense, edit,
transfer/assign to third parties or create derivative works from the
content available on Doprax, nor allow any third party to do so
through the User or their device, even without the User's
knowledge.Where explicitly stated on Doprax, the User may download,
copy and/or share some content available through Doprax for its sole
personal and non-commercial use and provided that the copyright
attributions and all the other attributions requested by the Owner are
correctly implemented.Any applicable statutory limitation or exception
to copyright shall stay unaffected.
Content provided by Users
The Owner allows Users to upload, share or provide their own
content to Doprax.By providing content to Doprax, Users confirm that
they are legally allowed to do so and that they are not infringing any
statutory provisions and/or third-party rights.Rights regarding
content provided by Users
Users acknowledge and accept that by
providing their own content on Doprax they grant the Owner a
non-exclusive, fully paid-up and royalty-free license to process such
content solely for the operation and maintenance of Doprax as
contractually required.To the extent permitted by applicable law,
Users waive any moral rights in connection with content they provide
to Doprax.
Liability for provided content
Users are solely liable for any content they upload, post,
share, or provide through Doprax. Users acknowledge and accept that
the Owner does not filter or moderate such content.However, the Owner
reserves the right to remove, delete or block such content at its own
discretion and, without prior notice, to deny the uploading User
access to Doprax: upon becoming aware of any (alleged) violation of
these Terms, any third-party rights, or applicable law, based on such
content;
if a notice of infringement of intellectual property
rights is received;
if a notice of violation of a third party’s
privacy, including their intimate privacy, is received;
upon
order of a public authority; or
where the Owner is made aware
that the content, while being accessible via Doprax, may represent a
risk for Users, third parties and/or the availability of the
Service.
The removal, deletion or blocking of content shall not
entitle Users that have provided such content or that are liable for
it, to any claims for compensation, damages or reimbursement.Users
agree to hold the Owner harmless from and against any claim asserted
and/or damage suffered due to content they provided to or provided
through Doprax.
Access to external resources
Through Doprax Users may have access to external resources
provided by third parties. Users acknowledge and accept that the Owner
has no control over such resources and is therefore not responsible
for their content and availability.Conditions applicable to any
resources provided by third parties, including those applicable to any
possible grant of rights in content, result from each such third
parties’ terms and conditions or, in the absence of those, applicable
statutory law.Acceptable use
Doprax and the Service may only be
used within the scope of what they are provided for, under these Terms
and applicable law.Users are solely responsible for making sure that
their use of Doprax and/or the Service violates no applicable law,
regulations or third-party rights.Therefore, the Owner reserves the
right to take any appropriate measure to protect its legitimate
interests including by denying Users access to Doprax or the Service,
terminating contracts, reporting any misconduct performed through
Doprax or the Service to the competent authorities – such as judicial
or administrative authorities - whenever Users engage or are suspected
to engage in any of the following activities:violate laws, regulations
and/or these Terms;
infringe any third-party rights;
considerably
impair the Owner’s legitimate interests;
offend the Owner or any
third party.
“Tell-a-friend”
Doprax
gives Users the opportunity to receive advantages if, as a result of
their recommendation, any new User purchases a Product offered on
Doprax.
In order to take advantage of this offer, Users may
invite others to purchase the Products on Doprax by sending them a
tell-a-friend code provided by the Owner. Such codes can only be
redeemed once.
If upon purchase of the Products on Doprax any of
the persons invited redeems a tell-a-friend code, the inviting User
shall receive the advantage or benefit (such as: a price reduction, an
additional service feature, an upgrade etc.) specified on Doprax.
Tell-a-friend
codes may be limited to specific Products among those offered on
Doprax.The Owner reserves the right to end the offer at any time at
its own discretion.While no general limitation applies to the number
of persons that can be invited, the amount of advantage or benefit
that each inviting User can receive, may be limited.
TERMS AND CONDITIONS OF SALE
Paid Products
Some of the Products provided on Doprax, as
part of the Service, are provided on the basis of payment.The fees,
duration and conditions applicable to the purchase of such Products
are described below and in the dedicated sections of Doprax.To
purchase Products, the User must register or log into Doprax.
Product description
Prices, descriptions or availability of Products are outlined
in the respective sections of Doprax and are subject to change without
notice.While Products on Doprax are presented with the greatest
accuracy technically possible, representation on Doprax through any
means (including, as the case may be, graphic material, images,
colors, sounds) is for reference only and implies no warranty as to
the characteristics of the purchased Product.The characteristics of
the chosen Product will be outlined during the purchasing process.
Purchasing process
Any steps taken from choosing a Product to order submission
form part of the purchasing process.The purchasing process includes
these steps:Users must choose the desired Product and verify their
purchase selection.
After having reviewed the information
displayed in the purchase selection, Users may place the order by
submitting it.
Order submission
When
the User submits an order, the following applies: The submission of an
order determines contract conclusion and therefore creates for the
User the obligation to pay the price, taxes and possible further fees
and expenses, as specified on the order page.
In case the
purchased Product requires an action from the User, such as the
provision of personal information or data, specifications or special
wishes, the order submission creates an obligation for the User to
cooperate accordingly.
Upon submission of the order, Users will
receive a receipt confirming that the order has been received.
All
notifications related to the described purchasing process shall be
sent to the email address provided by the User for such purposes.
Prices
Users are informed during the purchasing process and before
order submission, about any fees, taxes and costs (including, if any,
delivery costs) that they will be charged.Prices on Doprax are
displayed:either exclusive or inclusive of any applicable fees, taxes
and costs, depending on the section the User is browsing.
Methods of payment
Information related to accepted payment methods are made
available during the purchasing process.Some payment methods may only
be available subject to additional conditions or fees. In such cases
related information can be found in the dedicated section of
Doprax.All payments are independently processed through third-party
services. Therefore, Doprax does not collect any payment information –
such as credit card details – but only receives a notification once
the payment has been successfully completed.If a payment through the
available methods fails or is refused by the payment service provider,
the Owner shall be under no obligation to fulfill the purchase order.
If a payment fails or is refused, the Owner reserves the right to
claim any related expenses or damages from the User.
Retention of usage rights
Users do not acquire any rights to use the purchased Product
until the total purchase price is received by the Owner.
Delivery
Performance of services
The purchased
service shall be performed or made available within the timeframe
specified on Doprax or as communicated before the order submission.
Contract duration
Subscriptions
Subscriptions allow Users
to receive a Product continuously or regularly over time. Details
regarding the type of subscription and termination are outlined
below.Open-ended subscriptions
Paid subscriptions begin on the
day the payment is received by the Owner.In order to maintain
subscriptions, Users must pay the required recurring fee in a timely
manner. Failure to do so may cause service interruptions.
Installments
If the purchase price is paid in several installments, the
subscription shall start on the day that the first payment is received
by the Owner and last for the entire duration of the subscription,
provided that all other installments are received in time.Failure to
meet the payment deadlines may result in the unavailability of the
Product.
Termination of open-ended subscriptions
Open-ended subscriptions may be terminated at any time by
sending a clear and unambiguous termination notice to the Owner using
the contact details provided in this document, or — if applicable — by
using the corresponding controls inside this Application.Terminations
shall take effect 0 days after the notice of termination has been
received by the Owner.
User rights
Right of withdrawal
Unless exceptions
apply, the User may be eligible to withdraw from the contract within
the period specified below (generally 14 days), for any reason and
without justification. Users can learn more about the withdrawal
conditions within this section.
Who the right of withdrawal applies to
Unless any applicable exception is mentioned below, Users who
are European Consumers are granted a statutory cancellation right
under EU rules, to withdraw from contracts entered into online
(distance contracts) within the specified period applicable to their
case, for any reason and without justification.Users that do not fit
this qualification, cannot benefit from the rights described in this
section.
Exercising the right of withdrawal
To exercise their right of withdrawal, Users must send to the
Owner an unequivocal statement of their intention to withdraw from the
contract.To this end, Users may use the model withdrawal form
available from within the “definitions” section of this document.
Users are, however, free to express their intention to withdraw from
the contract by making an unequivocal statement in any other suitable
way. In order to meet the deadline within which they can exercise such
right, Users must send the withdrawal notice before the withdrawal
period expires.
When does the withdrawal period expire?
Regarding the purchase of a service, the withdrawal period
expires 14 days after the day that the contract is entered into,
unless the User has waived the withdrawal right.
Effects of withdrawal
Users who correctly withdraw from a contract will be reimbursed
by the Owner for all payments made to the Owner, including, if any,
those covering the costs of delivery.However, any additional costs
resulting from the choice of a particular delivery method other than
the least expensive type of standard delivery offered by the Owner,
will not be reimbursed.Such reimbursement shall be made without undue
delay and, in any event, no later than 14 days from the day on which
the Owner is informed of the User’s decision to withdraw from the
contract. Unless otherwise agreed with the User, reimbursements will
be made using the same means of payment as used to process the initial
transaction. In any event, the User shall not incur any costs or fees
as a result of such reimbursement.…on the purchase of services
Where
a User exercises the right of withdrawal after having requested that
the service be performed before the withdrawal period expires, the
User shall pay to the Owner an amount which is in proportion to the
part of service provided.Such payment shall be calculated based on the
economic value of the service and be proportional to the part of
service provided until the time the User withdraws compared to the
full coverage of the contract.
Exceptions from the right of withdrawal
The right of withdrawal does not apply to contracts:for the
provision of services, after the service has been fully performed if
the performance has begun with the consumer’s prior express consent,
and with their acknowledgement that their right of withdrawal is lost
once the contract has been fully performed;
Liability and indemnification
Indemnification
The User agrees to
indemnify and hold the Owner and its subsidiaries, affiliates,
officers, directors, agents, co-branders, partners and employees
harmless from and against any claim or demand — including but not
limited to lawyer's fees and costs — made by any third party due
to or in relation with any culpable use of or connection to the
Service, violation of these Terms, infringement of any third-party
rights or statutory provision by the User or its affiliates, officers,
directors, agents, co-branders, partners and employees to the extent
allowed by applicable law.
Limitation of liability
Unless otherwise explicitly stated and without prejudice to
applicable statutory product liability provisions, Users shall have no
right to claim damages against the Owner (or any natural or legal
person acting on its behalf).This does not apply to damages to life,
health or physical integrity, damages resulting from the breach of an
essential contractual obligation such as any obligation strictly
necessary to achieve the purpose of the contract, and/or damages
resulting from intent or gross negligence, as long as Doprax has been
appropriately and correctly used by the User.Unless damages have been
caused by way of intent or gross negligence, or they affect life,
health or physical integrity, the Owner shall only be liable to the
extent of typical and foreseeable damages at the moment the contract
was entered into.In particular, within the limits stated above, the
Owner shall not be liable for:any losses that are not the direct
consequence of a breach of the Terms by the Owner;
any loss of
business opportunities and any other loss, even indirect, that may be
incurred by the User (such as, but not limited to, trading losses,
loss of revenue, income, profits or anticipated savings, loss of
contracts or business relationships, loss of reputation or goodwill,
etc.);
damages or losses resulting from interruptions or
malfunctions of Doprax due to acts of force majeure, or unforeseen and
unforeseeable events and, in any case, independent of the will and
beyond the control of the Owner, such as, but not limited to, failures
or disruptions of telephone or electrical lines, the Internet and / or
other means of transmission, unavailability of websites, strikes,
natural disasters, viruses and cyber attacks, interruptions in the
delivery of products, third-party services or applications;
any
damage, prejudice or loss occurring due to viruses or other malware
contained in or connected to files available for download from the
internet or via Doprax. Users are responsible for implementing
sufficient security measures – such as anti-viruses and firewalls to
prevent any such infection or attack and for securing backup copies of
all data or information exchanged via or uploaded to Doprax.
Australian Users
Limitation of liability
Nothing in these
Terms excludes, restricts or modifies any guarantee, condition,
warranty, right or remedy which the User may have under the
Competition and Consumer Act 2010 (Cth) or any similar State and
Territory legislation and which cannot be excluded, restricted or
modified (non-excludable right). To the fullest extent permitted by
law, our liability to the User, including liability for a breach of a
non-excludable right and liability which is not otherwise excluded
under these Terms of Use, is limited, at the Owner’s sole discretion,
to the re-performance of the services or the payment of the cost of
having the services supplied again.
US Users
Disclaimer of Warranties
Doprax is
provided strictly on an “as is” and “as available” basis. Use of the
Service is at Users’ own risk. To the maximum extent permitted by
applicable law, the Owner expressly disclaims all conditions,
representations, and warranties — whether express, implied, statutory
or otherwise, including, but not limited to, any implied warranty of
merchantability, fitness for a particular purpose, or non-infringement
of third-party rights. No advice or information, whether oral or
written, obtained by user from owner or through the Service will
create any warranty not expressly stated herein.Without limiting the
foregoing, the Owner, its subsidiaries, affiliates, licensors,
officers, directors, agents, co-branders, partners, suppliers and
employees do not warrant that the content is accurate, reliable or
correct; that the Service will meet Users’ requirements; that the
Service will be available at any particular time or location,
uninterrupted or secure; that any defects or errors will be corrected;
or that the Service is free of viruses or other harmful components.
Any content downloaded or otherwise obtained through the use of the
Service is downloaded at users own risk and users shall be solely
responsible for any damage to Users’ computer system or mobile device
or loss of data that results from such download or Users’ use of the
Service.The Owner does not warrant, endorse, guarantee, or assume
responsibility for any product or service advertised or offered by a
third party through the Service or any hyperlinked website or service,
and the Owner shall not be a party to or in any way monitor any
transaction between Users and third-party providers of products or
services.The Service may become inaccessible or it may not function
properly with Users’ web browser, mobile device, and/or operating
system. The owner cannot be held liable for any perceived or actual
damages arising from Service content, operation, or use of this
Service.Federal law, some states, and other jurisdictions, do not
allow the exclusion and limitations of certain implied warranties. The
above exclusions may not apply to Users. This Agreement gives Users
specific legal rights, and Users may also have other rights which vary
from state to state. The disclaimers and exclusions under this
agreement shall not apply to the extent prohibited by applicable
law.
Limitations of liability
To the
maximum extent permitted by applicable law, in no event shall the
Owner, and its subsidiaries, affiliates, officers, directors, agents,
co-branders, partners, suppliers and employees be liable forany
indirect, punitive, incidental, special, consequential or exemplary
damages, including without limitation damages for loss of profits,
goodwill, use, data or other intangible losses, arising out of or
relating to the use of, or inability to use, the Service;
and
any damage, loss or injury resulting from hacking, tampering or other
unauthorized access or use of the Service or User account or the
information contained therein;
any errors, mistakes, or
inaccuracies of content;
personal injury or property damage, of
any nature whatsoever, resulting from User access to or use of the
Service;
any unauthorized access to or use of the Owner’s secure
servers and/or any and all personal information stored therein;
any
interruption or cessation of transmission to or from the Service;
any
bugs, viruses, trojan horses, or the like that may be transmitted to
or through the Service;
any errors or omissions in any content or
for any loss or damage incurred as a result of the use of any content
posted, emailed, transmitted, or otherwise made available through the
Service;
and/or the defamatory, offensive, or illegal conduct of
any User or third party. In no event shall the Owner, and its
subsidiaries, affiliates, officers, directors, agents, co-branders,
partners, suppliers and employees be liable for any claims,
proceedings, liabilities, obligations, damages, losses or costs in an
amount exceeding the amount paid by User to the Owner hereunder in the
preceding 12 months, or the period of duration of this agreement
between the Owner and User, whichever is shorter.
This
limitation of liability section shall apply to the fullest extent
permitted by law in the applicable jurisdiction whether the alleged
liability is based on contract, tort, negligence, strict liability, or
any other basis, even if company has been advised of the possibility
of such damage. Some jurisdictions do not allow the exclusion or
limitation of incidental or consequential damages, therefore the above
limitations or exclusions may not apply to User. The terms give User
specific legal rights, and User may also have other rights which vary
from jurisdiction to jurisdiction. The disclaimers, exclusions, and
limitations of liability under the terms shall not apply to the extent
prohibited by applicable law.
Indemnification
The User agrees to defend, indemnify and hold the Owner and its
subsidiaries, affiliates, officers, directors, agents, co-branders,
partners, suppliers and employees harmless from and against any and
all claims or demands, damages, obligations, losses, liabilities,
costs or debt, and expenses, including, but not limited to, legal fees
and expenses, arising fromUser’s use of and access to the Service,
including any data or content transmitted or received by User;
User’s
violation of these terms, including, but not limited to, User’s breach
of any of the representations and warranties set forth in these
terms;
User’s violation of any third-party rights, including, but
not limited to, any right of privacy or intellectual property
rights;
User’s violation of any statutory law, rule, or
regulation;
any content that is submitted from User’s account,
including third party access with User’s unique username, password or
other security measure, if applicable, including, but not limited to,
misleading, false, or inaccurate information;
User’s wilful
misconduct; or
statutory provision by User or its affiliates,
officers, directors, agents, co-branders, partners, suppliers and
employees to the extent allowed by applicable law.
Common provisions
No Waiver
The Owner’s failure to assert
any right or provision under these Terms shall not constitute a waiver
of any such right or provision. No waiver shall be considered a
further or continuing waiver of such term or any other term.
Service interruption
To ensure the best possible service level, the Owner reserves
the right to interrupt the Service for maintenance, system updates or
any other changes, informing the Users appropriately.Within the limits
of law, the Owner may also decide to suspend or discontinue the
Service altogether. If the Service is discontinued, the Owner will
cooperate with Users to enable them to withdraw Personal Data or
information and will respect Users' rights relating to continued
product use and/or compensation, as provided for by applicable
law.Additionally, the Service might not be available due to reasons
outside the Owner’s reasonable control, such as “force majeure”
events( infrastructural breakdowns or blackouts etc.).
Service reselling
Users may not reproduce, duplicate, copy, sell, resell or
exploit any portion of Doprax and of its Service without the Owner’s
express prior written permission, granted either directly or through a
legitimate reselling programme.
Privacy policy
To learn more about the use of their Personal Data, Users may
refer to the privacy policy of Doprax.
Intellectual property rights
Without prejudice to any more specific provision of these
Terms, any intellectual property rights, such as copyrights, trademark
rights, patent rights and design rights related to Doprax are the
exclusive property of the Owner or its licensors and are subject to
the protection granted by applicable laws or international treaties
relating to intellectual property.All trademarks — nominal or
figurative — and all other marks, trade names, service marks, word
marks, illustrations, images, or logos appearing in connection with
Doprax are, and remain, the exclusive property of the Owner or its
licensors and are subject to the protection granted by applicable laws
or international treaties related to intellectual property.
Changes to these Terms
The Owner reserves the right to amend or otherwise modify these
Terms at any time. In such cases, the Owner will appropriately inform
the User of these changes.Such changes will only affect the
relationship with the User from the date communicated to Users
onwards.The continued use of the Service will signify the User’s
acceptance of the revised Terms. If Users do not wish to be bound by
the changes, they must stop using the Service and may terminate the
Agreement.The applicable previous version will govern the relationship
prior to the User's acceptance. The User can obtain any previous
version from the Owner.If legally required, the Owner will notify
Users in advance of when the modified Terms will take effect.
Assignment of contract
The Owner reserves the right to transfer, assign, dispose of by
novation, or subcontract any or all rights or obligations under these
Terms, taking the User’s legitimate interests into account. Provisions
regarding changes of these Terms will apply accordingly.Users may not
assign or transfer their rights or obligations under these Terms in
any way, without the written permission of the Owner.
Contacts
All communications relating to the use of Doprax must be sent
using the contact information stated in this document.
Severability
Should any provision of these Terms be deemed or become invalid
or unenforceable under applicable law, the invalidity or
unenforceability of such provision shall not affect the validity of
the remaining provisions, which shall remain in full force and
effect.
US Users
Any such invalid or
unenforceable provision will be interpreted, construed and reformed to
the extent reasonably required to render it valid, enforceable and
consistent with its original intent. These Terms constitute the entire
Agreement between Users and the Owner with respect to the subject
matter hereof, and supersede all other communications, including but
not limited to all prior agreements, between the parties with respect
to such subject matter. These Terms will be enforced to the fullest
extent permitted by law.
EU Users
Should any provision of these Terms be or be deemed void,
invalid or unenforceable, the parties shall do their best to find, in
an amicable way, an agreement on valid and enforceable provisions
thereby substituting the void, invalid or unenforceable parts.
In
case of failure to do so, the void, invalid or unenforceable
provisions shall be replaced by the applicable statutory provisions,
if so permitted or stated under the applicable law.Without prejudice
to the above, the nullity, invalidity or the impossibility to enforce
a particular provision of these Terms shall not nullify the entire
Agreement, unless the severed provisions are essential to the
Agreement, or of such importance that the parties would not have
entered into the contract if they had known that the provision would
not be valid, or in cases where the remaining provisions would
translate into an unacceptable hardship on any of the parties.
Governing law
These Terms are governed by the law of the place where the
Owner is based, as disclosed in the relevant section of this document,
without regard to conflict of laws principles.
Prevalence of national law
However, regardless of the above, if the law of the country
that the User is located in provides for a higher applicable consumer
protection standard, such higher standards shall prevail.Venue of
jurisdiction
The exclusive competence to decide on any
controversy resulting from or connected to these Terms lies with the
courts of the place where the Owner is based, as displayed in the
relevant section of this document.
Exception for Consumers in Europe
The above does not apply to any Users that qualify as European
Consumers, nor to Consumers based in the United Kingdom, Switzerland,
Norway or Iceland.
Dispute resolution
Amicable dispute resolution
Users may bring any disputes to the Owner who will try to
resolve them amicably.While Users' right to take legal action
shall always remain unaffected, in the event of any controversy
regarding the use of Doprax or the Service, Users are kindly asked to
contact the Owner at the contact details provided in this document.The
User may submit the complaint including a brief description and if
applicable, the details of the related order, purchase, or account, to
the Owner’s email address specified in this document.The Owner will
process the complaint without undue delay and within 21 days of
receiving it.
Online dispute resolution for Consumers
The European Commission has established an online platform for
alternative dispute resolutions that facilitates an out-of-court
method for solving disputes related to and stemming from online sale
and service contracts.As a result, any European Consumer or Consumer
based in Norway, Iceland, or Liechtenstein can use such platform for
resolving disputes stemming from contracts which have been entered
into online. The platform is available at the following link.
Definitions and legal references
Doprax (or this Application)
The property
that enables the provision of the Service.
Agreement
Any legally binding or contractual relationship between the
Owner and the User, governed by these Terms.
Business User
Any User that does not qualify as a Consumer.
European (or Europe)
Applies where a User, regardless of nationality, is in the
EU.
Example withdrawal form
Addressed
to:Doprax Laurbærvænget 2, 8310 Tranbjerg Danmark
info@doprax.comI/We
hereby give notice that I/we withdraw from my/our contract of sale of
the following goods/for the provision of the following
service:_____________________________________________ (insert a
description of the goods/services that are subject to the respective
withdrawal)Ordered on: _____________________________________________
(insert the date)
Received on:
_____________________________________________ (insert the date)
Name
of consumer(s):_____________________________________________
Address
of consumer(s):_____________________________________________
Date:
_____________________________________________
(sign if this form
is notified on paper)
Owner (or We)
Indicates the natural person(s) or legal entity that provides
Doprax and/or the Service to Users.
Product
A good or service available for purchase through Doprax, such
as e.g. physical goods, digital files, software, booking services
etc.The sale of Products may be part of the Service.
Service
The service provided by Doprax as described in these Terms and
on Doprax.
Terms
All provisions
applicable to the use of Doprax and/or the Service as described in
this document, including any other related documents or agreements,
and as updated from time to time.
User (or You)
Indicates any natural person or legal entity using Doprax.
Consumer
Consumer is any User qualifying as such under applicable law.