Terms & Conditions
These Terms & Conditions ("Terms") govern your access to and use of the cloud hosting and infrastructure services provided by Doprax (the "Services"). They form a binding agreement between you and Doprax. Please read them together with our Acceptable Use Policy, Privacy Policy and Cookie Policy, which are incorporated into these Terms by reference. By creating an account or using the Services, you agree to these Terms. If you do not agree, do not use the Services.
Doprax
Laurbærvænget 2,
8310 Tranbjerg
Denmark
General contact: [email protected]
Report abuse: [email protected]
Last updated: 9 July, 2026.
1. The agreement and who may use the Services
This agreement takes effect when you create a Doprax account or first use the Services, and continues until it is terminated as described below. To use the Services you must be at least 18 years old (or the age of majority where you live) and able to enter into a binding contract. If you use the Services on behalf of a company or other organisation, you confirm that you are authorised to bind that entity, and "you" refers to that entity.
2. The Services
Doprax provides cloud infrastructure and hosting, including virtual machines, container and application hosting, our app market, storage, networking and related developer tooling. We may add, change, improve or discontinue features from time to time. We aim to provide the Services with reasonable skill and care, but except where these Terms or applicable law say otherwise, the Services are provided on an "as available" basis.
3. Your account
- Provide accurate, current and complete registration and billing information, and keep it up to date.
- Keep your credentials and access keys confidential and secure; you are responsible for all activity that occurs under your account.
- Notify us promptly at [email protected] if you suspect any unauthorized access or use of your account.
- You are responsible for everyone who uses the Services through your account, including your team members, customers and end users.
4. Acceptable use
Your use of the Services must comply with our Acceptable Use Policy, which lists prohibited and high-risk activities and describes our monitoring and enforcement rights. You must also comply with all applicable laws, regulations and international sanctions. A breach of the Acceptable Use Policy is a breach of these Terms.
5. Fees, billing and payment
- You agree to pay the fees for the Services you use, at the prices shown on our website or in your account at the time of use.
- Depending on the Service, charges may be prepaid (for example, by topping up account credit) or billed periodically. Payments are processed by our third-party payment providers; you authorise us and them to charge your chosen payment method.
- Prices are exclusive of taxes unless stated otherwise; you are responsible for any applicable VAT or other taxes.
- If a payment fails or your balance is insufficient, we may suspend or terminate affected Services after reasonable notice. Charges already incurred remain payable.
- Except where required by law or expressly stated by us, fees are non-refundable. Nothing in this section limits your mandatory statutory rights as a consumer.
6. Your content and data
You retain ownership of the data, code, applications and other content you store or run on the Services ("Your Content"). You are solely responsible for Your Content and for maintaining your own backups. You grant Doprax the limited rights needed to host, store, transmit and process Your Content for the purpose of operating and providing the Services to you. Our handling of personal data is described in our Privacy Policy; where we process personal data on your behalf, that processing is carried out on your instructions as set out in these Terms and the Privacy Policy.
7. Availability, maintenance and support
We work to keep the Services available and reliable, but we do not guarantee that they will be uninterrupted or error-free. We may carry out planned or emergency maintenance, and may need to suspend parts of the Services to protect their security, integrity or performance. We provide support through the channels described on our website.
8. Third-party software and services
The Services may let you deploy or integrate third-party software, images or services, including through our app market. Those are provided by their respective owners and may be subject to their own licences and terms. Doprax is not responsible for third-party software or services, and your use of them is at your own risk.
9. Suspension and termination
You may stop using the Services and close your account at any time. We may suspend or terminate all or part of the Services, with or without notice depending on the severity, if:
- you breach these Terms or the Acceptable Use Policy;
- you fail to pay fees when due;
- we are required to do so by law or by a competent authority; or
- it is necessary to protect the Services, other customers, or third parties from harm or legal risk.
On termination, your right to use the Services ends. We may delete Your Content after a reasonable period; please export anything you need beforehand. Provisions that by their nature should survive termination (such as fees owed, disclaimers, limitation of liability and governing law) will continue to apply.
10. Intellectual property
Doprax and its licensors own all intellectual property rights in the Services, including our platform, software, website, and the Doprax name and logo. We grant you a limited, non-exclusive, non-transferable right to use the Services in accordance with these Terms. You may not copy, resell, reverse engineer or create derivative works of the Services except as permitted by law. If you send us feedback or suggestions, we may use them without restriction or obligation to you.
11. Warranties and disclaimers
To the maximum extent permitted by applicable law, the Services are provided "as is" and "as available", and we disclaim all implied warranties, including fitness for a particular purpose and non-infringement. Nothing in these Terms excludes or limits any rights you have that cannot be excluded or limited under applicable law, including mandatory consumer-protection rights.
12. Limitation of liability
To the extent permitted by law, Doprax will not be liable for indirect, incidental, special or consequential losses, or for loss of profits, revenue, data or goodwill. Our total liability arising out of or relating to the Services in any 12-month period will not exceed the amount you paid us for the Services during that period. Nothing in these Terms limits liability that cannot be limited by law, such as liability for death or personal injury caused by negligence, for fraud, or for gross negligence or intentional misconduct.
13. Indemnification
You agree to defend, indemnify and hold Doprax harmless from claims, damages and reasonable costs arising out of Your Content, your use of the Services, or your breach of these Terms or the Acceptable Use Policy, except to the extent caused by Doprax.
14. Changes to the Services and to these Terms
We may update these Terms from time to time to reflect changes to the Services, the law, or our business. When we make material changes, we will take reasonable steps to notify you, for example by posting the updated Terms on this page with a new "last updated" date or by notifying you in your account. Your continued use of the Services after changes take effect means you accept the updated Terms.
15. Governing law and disputes
These Terms are governed by the laws of Denmark, without regard to its conflict-of-laws rules, and the courts of Denmark will have jurisdiction over any dispute. If you are a consumer, you also benefit from the mandatory protections of the law of your country of residence, and this clause does not deprive you of those protections.
16. General
These Terms, together with the policies referenced in them, are the entire agreement between you and Doprax regarding the Services. If any provision is found unenforceable, the rest will remain in effect. Our failure to enforce a right is not a waiver of it. You may not assign these Terms without our consent; we may assign them to an affiliate or in connection with a merger, acquisition or sale of assets. Neither party is liable for delays or failures caused by events beyond its reasonable control.
17. Contact us
Questions about these Terms can be sent to [email protected]. To report misuse of the Services, contact [email protected].