Question 1

I can't connect via SSH (connection refused / access denied / timeout)

Accepted Answer

🔑 SSH won't connect? Here's what to check: 1. Is the server reachable or blocked in your region? 👉 Go to [check-host.net](https://check-host.net), enter your server's IP, and run a Ping check. If every location shows timeout / no route → the server may be genuinely down If only your country or region is red but others are green → it's likely a regional ISP block If everywhere is green → the server is reachable on the network; the SSH issue is likely client-side, port-related, or affecting the dashboard web terminal too

Question 2

I'm completely locked out — can't SSH and the web terminal doesn't work

Accepted Answer

🔒 Locked out of both SSH and the web terminal?

Question 3

The web terminal in the dashboard won't load or keeps disconnecting

Accepted Answer

🖥️ The dashboard web terminal connects to your server over SSH (port 22) from Doprax's side — not from your browser directly. Regional ISP blocks on your IP do not affect the web terminal. First, check whether the server itself is up: 👉 Go to [check-host.net](https://check-host.net), enter your server's IP, and run a Ping check. If every location shows timeout / no route → the server is likely down — try reboot / hard stop / rescue If everywhere is green → the server is up; the web terminal issue needs investigation

Question 4

I want to change or replace my IP address

Accepted Answer

IP changes are possible only on Hetzner servers. You can change the IP through the VM detail page on your dashboard.

Question 5

I'm having a problem changing my IP address

Accepted Answer

🔄 IP change issues need a quick look from our team. Please describe what happens when you try to change the IP (error message, greyed-out button, new IP not working, etc.) and your server ID or server IP when you contact support.

Question 6

I don't know which ports are open on my server

Accepted Answer

It depends on your provider on Doprax: Hetzner — only 80, 443, and TCP 19000–19100 (Node/Proxy) are available. UDP is not available. Other ports (e.g. 22, custom ports) are not available. OVH & ProVM — all ports are available. Other providers (Vultr, DigitalOcean, Scaleway, etc.) — fewer restrictions than Hetzner, but not completely unrestricted like OVH/ProVM. Also check your OS firewall (`ufw status` / `iptables -L`) if a port should be open but still fails.

Question 7

A specific port I need is blocked (not Hetzner-related)

Accepted Answer

Check your server's firewall with `ufw status` or `iptables -L`. Make sure the port is allowed and the service is listening on the correct interface.

Question 8

Can I upgrade my server's RAM or CPU after creation?

Accepted Answer

Server upgrades (resize) are not available. You can create a new server with the desired specs and migrate your data manually.

Question 9

How do I migrate to a larger server?

Accepted Answer

Take a snapshot of your current server, create a new server with the desired plan, and restore from the snapshot. Contact support if you need assistance.

Question 10

Can I downgrade to a smaller plan?

Accepted Answer

Downgrades are also not available in-place. Create a new smaller server and migrate your data manually.

Question 11

Why does traffic unlock daily? / How doprax charges for traffic

Accepted Answer

📅 Your traffic quota resets on the 1st of every calendar month — not a rolling 30-day window, and not tied to the day you created the server. Does the quota unlock gradually? It depends on the provider: Hetzner & GCP — you get the full monthly quota from day 1. It does not unlock gradually. Vultr, DigitalOcean, UpCloud — the quota unlocks gradually over the month, so your usable allowance grows day by day and reaches the full amount by month end. ProVM (unlimited plans) — no quota to unlock at all, see below. How traffic is charged: 1. Within your included quota — no extra traffic charge (usage counts against the monthly total) 2. Beyond included quota — overage is metered and charged at your provider's rate (e.g. per 100GB block on Hetzner), deducted from your wallet 3. Billing cadence — overage is charged in small daily amounts (a nightly true-up), not one lump sum, and not "held until a rolling window resets" — the quota itself simply resets on the 1st of next month ✅ Unlimited traffic plans (e.g. most ProVM servers) are exempt from daily allowance and overage rules — there is no monthly cap to unlock and no per-GB traffic charge.

Question 12

What is the extra traffic cost for my provider?

Accepted Answer

💸 Overage pricing depends on your provider, plan, and region: Hetzner — extra traffic is billed per 100GB block (rounded up) once you pass your included monthly quota, which resets on the 1st of each calendar month (not a rolling window). Roughly $0.26/100GB in EU/US, $1.98/100GB in Singapore (Singapore's upstream cost is much higher). ProVM — unlimited traffic on most plans; no per-GB overage OVH — effectively unlimited outbound traffic; no overage on our panel Vultr / DigitalOcean — around $0.02/GB over the unlocked allowance GCP — per-GB, region-dependent 📋 To see what you were charged: Billing → Balance → Breakdown on any traffic line item.

Question 13

My traffic quota ran out — what happens to my server?

Accepted Answer

⚠️ It depends on the provider and whether you have balance for overage: Hetzner / metered plans — once your included monthly quota is used up, overage is charged in 100GB blocks from your wallet as small daily charges (not one lump sum). Your server keeps running as long as overage can be deducted; if your available balance stays negative, services may be automatically frozen until you top up. ProVM (unlimited) — there is no monthly cap; this usually doesn't apply. 📊 Check Billing → Balance and your server's traffic graph. The quota itself also refreshes automatically on the 1st of next month — there's no 30-day window to wait out.

Question 14

I used less than my quota but was still charged overage

Accepted Answer

🤔 A few things can make traffic billing look wrong at first glance: 1. Reset timing — all providers, including Hetzner, reset the quota on the 1st of the calendar month (never a rolling 30-day window) — double-check which calendar month the charge falls in 2. Daily allowance vs monthly quota — on Vultr, DigitalOcean, and UpCloud the allowance unlocks gradually, so you can be within the monthly total but over today's unlocked slice (see *plan traffic vs daily allowance* above). This does not apply to Hetzner or GCP, which get the full quota from day 1 3. Multiple servers — traffic from all VMs on the account adds up toward the same quotas Please share the charge date or Ledger entry ID and we'll review the traffic logs with you.

Question 15

Can I buy or register a domain on Doprax?

Accepted Answer

🚫 No — Doprax is not a domain registrar. We do not sell domains, register new ones, or transfer domains in for you. You need to buy and manage your domain elsewhere (Cloudflare, Namecheap, your registrar, etc.), then connect it to your VM from the dashboard.

Question 16

How do I connect my own domain to my server?

Accepted Answer

🌐 Custom domains are connected from the VM Domains tab (v2 dashboard → open your VM → Domains). Steps: 1. Click Add domain and enter a name you already own (e.g. `app.example.com`) 2. At your registrar or DNS host, create an A record pointing that name to your VM's public IPv4 3. Back in Doprax, click Verify — we check public DNS (via 8.8.8.8) that the name resolves to that IP ✅ Once verified, the domain is linked to that VM. ⚠️ Important: Doprax does not create DNS records for custom domains — you must set the A record yourself.

Question 17

What is the free automatic subdomain?

Accepted Answer

🎁 Each VM can get one automatic subdomain included — at no extra charge. From your VM → Domains tab, request an automatic subdomain. The platform creates a random name under `librekit.com` (for example `abc123xy.vmcode.librekit.com`) and handles DNS for you via Cloudflare. Notes: Your VM must have a public IPv4 before a subdomain can be created The subdomain is tied to that VM — if you delete the VM, the domain linkage goes with it Older `dopraxrocks.com` subdomains are retired; new ones use `librekit.com`

Question 18

My domain won't verify — what should I check?

Accepted Answer

🔍 Verification only succeeds when public DNS shows an A record → your VM's IPv4. Checklist: 1. The A record at your registrar points to the exact IPv4 shown in the Domains tab (not an old IP) 2. You're verifying the same hostname you added (e.g. `app.example.com`, not the apex unless you added it) 3. DNS has propagated — changes can take from a few minutes up to 24–48 hours 4. No conflicting records — remove or fix old A records pointing elsewhere ❌ Not supported today: CNAME-only verification, IPv6-only records, or verifying through Doprax's DNS editor (there isn't one for custom domains). Use a tool like [dnschecker.org](https://dnschecker.org) to confirm the A record is visible globally before clicking Verify again.

Question 19

Can I add MX, TXT, CNAME, or other DNS records in Doprax?

Accepted Answer

🚫 No — Doprax is not a full DNS hosting panel for custom domains. For domains you own, you manage all DNS records (A, MX, TXT, CNAME, wildcard, etc.) at your registrar or DNS provider. The dashboard only lets you: Add / remove a domain name on the VM Verify that your A record points to the VM's IPv4 Automatic librekit.com subdomains get DNS created for you server-side (including Cloudflare proxy) — you cannot toggle CDN/proxy settings in the UI.

Question 20

Can I use my own domain instead of subdomains?

Accepted Answer

✅ Yes — bring any domain you already own. Doprax does not register domains for you. On your VM → Domains → Add domain, then at your DNS provider create an A record to your VM's IPv4 and click Verify. See "How do I connect my own domain to my server?" in this section for the full step-by-step.

Question 21

IPv6 is not reachable on my server

Accepted Answer

IPv6 is not available on every provider. It is requested automatically when the server is created on Hetzner, Vultr, DigitalOcean and Scaleway. On OVH, Gcore and GCP no IPv6 address is assigned at creation, and on ProVM it depends on the node your server landed on. If your provider does assign one, you will see the address on the VM detail page in your dashboard. If it is there but unreachable, check that your OS has it configured (`ip -6 addr`) and that your firewall isn't dropping IPv6.

Question 22

How do I configure IPv6 on my server?

Accepted Answer

First check whether your server has an IPv6 address at all — one is assigned at creation on Hetzner, Vultr, DigitalOcean and Scaleway, but not on OVH, Gcore or GCP. The VM detail page in your dashboard shows it. If there is an address, configuring it is an OS-level task: netplan on Ubuntu, `/etc/network/interfaces` on Debian, NetworkManager on Rocky, AlmaLinux and Fedora. If the address is assigned but traffic still doesn't flow, contact support with your server ID and we'll check the provider side.

Server settings & access

Can't SSH into server