Question 1

My newly created server has been on 'Starting' for a long time

Accepted Answer

⏱️ New servers usually start within 1–3 minutes. If your server has been on Starting for more than 15 minutes: 1. Delete the VM from your dashboard 2. Create a new one and wait a few minutes

Question 2

My server has been on 'Starting' for a long time

Accepted Answer

🔄 Try recovering the server from your dashboard: 1. Use Reboot first 2. If that doesn't help, try Hard stop, then Start again ⚠️ Important notes: Reboot and Hard stop only work after the server has finished initial provisioning (i.e. it is no longer in its first-time Starting phase). If the VM is still being created for the first time, these buttons may not help — wait a few minutes or delete and create a new server instead Hard stop is available only on ProVM servers Don't repeat reboot / hard stop many times — if it still won't come up, stop and ask for help

Question 3

I can't restart or delete my stuck server

Accepted Answer

1. Try Hard stop, then Start again 2. You can also try Rescue mode to fix the issue. ⚠️ Important notes: Hard stop is available only on ProVM servers Rescue mode is available only on Hetzner and OVH servers

Question 4

My server is not responding at all

Accepted Answer

📡 First, check whether your server is reachable or blocked in your region: 👉 Go to [check-host.net](https://check-host.net), enter your server's IP, and run a Ping check. If every location shows timeout / no route → the server may be genuinely down If only your country or region is red but others are green → it's likely a regional ISP block If everywhere is green → the server is reachable on the network; the problem is something else (SSH, a specific port, your app, etc.)

Question 5

Server doesn't respond to ping (timeout / no route)

Accepted Answer

📡 A ping timeout or no-route error can mean two very different things: 🚧 Your server's IP is blocked by your ISP or regionally (server is fine, but you can't reach it) ❌ The server is genuinely down or crashed The fastest way to tell them apart: 👉 Go to [check-host.net](https://check-host.net), enter your server IP, and run a Ping check. If some countries are green and yours is red → it's a regional block If everyone gets a timeout → your server has a real problem

Question 6

My server OS crashed and won't boot

Accepted Answer

💥 OS crash / won't boot needs investigation by our support team. Please contact support with your server ID or server IP.

Question 7

The delete button is greyed out or not working

Accepted Answer

🔄 The server may be in a transitional state. 1. Wait a few minutes and try again 2. If still blocked, contact support

Question 8

Can not delete my server

Accepted Answer

🔄 We understand the urgency. Our team can force-delete the server to stop billing. Please provide your server ID.

My server isn't working

Won't start / stuck on 'Starting'