Step 1: Quick Status Check (Control Panel)

In your Doprax dashboard:

Check:

  • Is the VM running?
  • Are CPU / RAM / disk showing extreme usage?
  • Any visible warnings or errors?

What this tells you:

  • Stopped VM → likely power/boot issue
  • Running but slow → possible resource overload
  • Running but unreachable → likely network/SSH issue

Step 2: Connection Test (From Your Computer)

Try these:

  • Ping the server IP
    → If it fails: network or VM issue
  • Try SSH:
ssh user@your-ip

→ If it fails: SSH or firewall issue

Step 3: Use the Web Console

Open the Web Console in the Doprax control panel.

What you see matters:

What you see: What it usually means
Login prompt Server is running, SSH or firewall problem
Boot errors System startup failure
Black screen System crash or boot hang
Frozen system Performance or disk issue

Step 4: Identify Your Problem Type

Choose the matching situation:

A. Console works, SSH doesn’t
→ Likely SSH or firewall problem
→ Go to: SSH & Firewall Fix Guide

B. Boot errors or black screen
→ Boot loader or filesystem problem
→ Go to: Boot Repair Guide

C. System runs, but data is inaccessible
→ Possible disk or corruption issue
→ Go to: Data Recovery Guide

D. You’re not sure
→ Use Rescue Mode for deeper inspection

Step 5: When to Use Rescue Mode

Use Rescue Mode if:

  • VM won’t boot
  • You’re locked out
  • Filesystem seems corrupted
  • You need to manually inspect or repair the disk

Rescue Mode boots your VM in a safe temporary system so you can access your real data without automatically changing it.

Summary

Before trying to fix anything:

  1. Check VM status
  2. Test SSH
  3. Use the web console
  4. Identify your problem category
  5. Only then move to deeper fixes